11oz Black Hug in a Mug

Order Processing, Cut-off, and Transit Times

Order Cut-off: Orders placed before 6:00 PM (Central European Time) on business days (Monday to Friday) are processed the same day. Orders received after this time will be processed the next business day.
Handling Time: 0-1 business days (Monday to Friday) to prepare and dispatch your order.
Transit Time: Standard delivery usually takes 1–2 business days within Norway, depending on your location. Delivery times are estimates and may be affected by carrier delays, weather conditions, or peak periods.

Tracking Your Order

You will receive a shipping confirmation email with tracking details once your order has been dispatched. Tracking updates may take up to 24 hours to appear. If you do not receive tracking information within three business days, please contact us for assistance.

Undeliverable or Returned Packages

If a package is returned to us due to incorrect address or unclaimed delivery, a refund will be issued minus original shipping costs once we receive the package back. Re-shipment will require payment of a new shipping fee.